Frequently Asked Questions

Answers for some common questions.

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General Questions
Managed Hosting
Our Guarantee
Pricing Questions
Technical Questions

General Web Design Questions

Can I use my own domain name?

Yes, you will need a domain name for your website. We can assist you with purchasing the domain name from a trustworthy registrar.

Do you write the website content?

No, you will be responsible for providing the written content that will fill the pages of your website. You are the most qualified to describe you business. We will assit you with editing your content in a way that is both appealing and search engine friendly.

Managed Website Hosting FAQ

What is managed website hosting?

Websites are stored on computers so that your computer can access them. Website hosting is available from many vendors and varies greatly in pricing. Our solution includes website hosting and all of the many manual functions that are required such as backups, updates, and maintenance.

Can I use my own domain name?

Yes, you will need a domain name for your website. We can assist you with purchasing the domain name from a trustworthy registrar. Our premium plan includes domain name and ssl certificate management.

Do you host E-mail?

No, we no longer support e-mail hosting for our clients. We recommend that out clients use one of 2 major e-mail providers: Google’s Gmail for Business or Microsoft’s Outlook for Business. Both of these services are very cheap (around $5/mo.) and provide a level of spam protection premium features for email that we are unable to match. We will be happy to assist you with setup with no additional charge.

Our Guarantee

What’s the 60 Day Guarantee ?

We want you to be completely satisfied with your website and our services. That’s why we have a 60 day money-back guarantee with all of our plans. If you are not satisfied with your site or our services, we will provide you with a complete refund. 

Will my plan price ever change?

Your pricing is good for up to 2 years at your original sign-up price.

Can I upgrade or downgrade my plan?

Yes, you may upgrade your plan at any time and downgrades are available once you’ve met your 1 year agreement.

Pricing Questions

Do I own my website?

Yes, once you’ve met your 1 year agreement you can choose to use your site in whatever way you wish. If we have developed any custom code for your website, we will provide you with non-exclusive rights for you current implementation.

How are there no start-up costs?

We’ve built the cost of the website development into your monthly plan. We understand that as a small business you need a great website, but may not have the capital to start.

Technical Questions

What is a Content Management System (CMS)?

We build all of our websites on WordPress which is one of the world’s most popular open-source content management systems. It is robust and constantly updated for security and flexibility. The content management system allows us to edit and organize content on your website.

Do you have an hourly rate?

Our services are catered to our clients needs, timeframes and functionality. Every project is different so we normally handle projects at a fixed rate. With that said, we do offer a retainer package in which you can purchase design time hourly and use it whenever you’d like for say, a new business card design, a new brochure design, website updates, etc.